Returns and Refund Policy
Return, refund, cancellation and after-sales rules for METER STAR orders.
Before ordering: Please check product item number, model, size, images, description and compatibility before purchase. Contact us before ordering if you are unsure.
Order cancellation: Cancellation requests should be sent as soon as possible. Orders already packed, handed to a carrier or specially arranged may not be cancellable.
Return eligibility: Returned products should be unused, complete, undamaged and in resalable condition unless the issue is caused by our error or a confirmed product problem.
Return authorization: Contact aaron@meterstargear.com before sending goods back. We may require order number, photos, package information, product labels and reason for return.
Damage, wrong item or missing item: Contact us within 7 days after delivery with clear photos and package details. We will review and provide replacement, refund or other support when applicable.
Non-returnable cases: Used, modified, installed, damaged, incomplete, incompatible by customer selection, specially requested or safety-sensitive items may be refused unless applicable law requires otherwise.
Refund timing: Approved refunds are normally processed through the original payment method after review or return receipt. Payment provider processing time may vary.
Return shipping: Customers are normally responsible for return shipping unless the return is caused by our confirmed error or a confirmed product issue.